Insurance

• When will the contract certificate be delivered?

  [Common to Japan / Thailand] Overseas travel insurance / travel cancellation insurance since we are a comprehensive contract for the contractor, we will give you a membership card instead of a contract certificate.
  After completing the enrollment application, Chubb Insurance will send an insurance enrollment procedure completion e-mail to the e-mail address registered by the customer (only to the representative's address). You can issue your own membership card by accessing the website described in the email.
  In addition, the membership card will be issued by e-policy, so please access My Page of Chubb Insurance from our website and print it out.

• I canceled my itinerary, will my insurance premiums be refunded?

  [To / from Japan] For overseas travel insurance: The premium to be refunded is determined by the timing of insurance cancellation. If canceled before the start of the insurance period, the full amount will be refunded, and if canceled during the insurance period, the insurance period will be refunded. Refunds will be made according to the number of days elapsed. Insurance cannot be canceled after the insurance period has expired.
  In case of travel cancellation insurance: We will refund the insurance premium according to the number of days elapsed. The insurance cannot be canceled after the compensation period has expired.
  [Thailand departure / arrival] For overseas travel insurance: If you cancel before the start of the compensation period, we will refund the full amount. No refund will be given if canceled after the start of the compensation period.

• How do I apply for a refund of insurance premiums?

  For both overseas travel insurance and travel cancellation insurance, please contact the Chubb insurance listed below.
  [Departure and arrival in Japan]
  Overseas Travel Insurance: https://www.chubbtravelinsurance.jp/Returning-Customer
  Travel Cancellation Insurance: https://tripcxl.chubbtravelinsurance.com/returning-customer
  [Departure and arrival in Thailand]
  https://ssp.chubbtravelinsurance.com/zipairth

• How long does it take to refund the insurance premium?

  [Common to Japan / Thailand] For overseas travel insurance and travel cancellation insurance: Refunds will be made within one month after application.

• If I cancel my ticket, can I still use my insurance?

  Not available. In addition, regardless of whether you are on the outbound or inbound journey, you will need to cancel the insurance for all the members of the overseas travel insurance by yourself. Sorry for your inconvenience, but you can cancel it from the following. If you would like to take out insurance again, please follow the procedure below.
  [Departure and arrival in Japan]
  Overseas Travel Insurance: https://www.chubbtravelinsurance.jp/Returning-Customer
  Travel Cancellation Insurance: https://tripcxl.chubbtravelinsurance.com/returning-customer
  [Departure and arrival in Thailand]
  https://ssp.chubbtravelinsurance.com/zipairth
  [Those who wish to join again]
  https://docs.chubbtravelinsurance.com/zipair

• Who should I contact if I have an accident while traveling? Who should I contact after returning to Japan?

  [Departure / arrival in Japan] Overseas travel insurance and travel cancellation insurance: If you are from the field, please contact the Japanese service center of Chubb Insurance listed on your membership card. If you are returning to Japan, please contact 0120-071-313. ..
  [Thailand departure / arrival] Overseas travel insurance: Please contact +66 2 039 5770 from the field. After returning to Japan, please contact + 66 2 611 4242 or Travel.th@chubb.com.

• I'm traveling abroad to several countries, can I get insurance?

  You can subscribe.

• Is there an age limit?

  It will be as follows.
  Overseas travel insurance [Departure / arrival in Japan]: Those under 69 years old, [Departure / arrival in Thailand]: Persons 6 months or older.
  There are no restrictions on travel cancellation insurance.

  • You can apply only if the representative is 18 years old or older.

• My passport is still my maiden name, should I enter my current name or maiden name?

  Please apply with the name on your passport.

• Is it possible to insure only some of the passengers out of multiple passengers?

  [Common to Japan / Thailand] Not possible. If you subscribe, all will be subscribed.

• Can I get additional insurance after making a reservation?

  [Common to Japan / Thailand] This is possible only before the itinerary starts and if you have not changed the reservation details. Please make additional subscription procedures from your own reservation confirmation page. If you change the reservation details after purchase You cannot subscribe to the website additionally, so please subscribe by yourself from the following.
  https://docs.chubbtravelinsurance.com/zipair

  • Travel cancellation insurance can only be purchased on the ticket reservation line.

• I have already come abroad, can I apply for overseas travel insurance now?

  [Common to Japan / Thailand] We are very sorry, but those who have already departed cannot take out insurance. Only those who are accessed via the Internet from the country of departure at the time of application can apply.

• Will I be covered if I cancel my planned trip due to a sudden business trip?

  Cancellations due to work reasons, such as business trips, are not covered by compensation.

• If I had a ticket to go to a concert but canceled it because the concert was canceled, will I be covered?

  Cancellations due to cancellation of events such as concerts are not covered by compensation.

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