Special Assistance Passengers

Passengers with physical disabilities, injuries, or who are pregnant, etc. can receive extra support at the airport and inside the aircraft.

Passengers requiring special assistance are asked to call our Contact Center in advance. Passengers requiring special assistance should arrive at the check-in counter 2 hours prior to departure.


Inquiries via Online Chat or Email

Please contact Help Center.

Inquiries via Phone

0570-015-210 (From outside Japan: +81-3-6863-5373, From the U.S.: 1-888-820-6002(Toll Free))

ZIPAIR allows for phone-based inquiries from passengers requiring special assistance or passengers with children. Other passengers are asked to use our chat or email based services. Charges applied to the phone call will be borne by caller. Customers in the U.S. who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting ZIPAIR. For more information about the Nationality Relay Service, please see website of National Relay Service.