Special Assistance Passengers

Passengers with physical disabilities, injuries, or who are pregnant, etc. can receive extra support at the airport and inside the aircraft.

Passengers requiring special assistance are asked to call our Contact Center in advance. Passengers requiring special assistance should arrive at the check-in counter 2 hours prior to departure.

• Passengers using Wheelchairs
  

  Passengers who use wheelchairs are asked to confirm the following details with our contact center in advance.

  Presence of an Aide or Service Dog

  Our ground staff and cabin crew cannot assist passengers with personal care needs (assistance with eating, going to the lavatory, etc.) Passengers who have difficulties caring for themselves must be seated next to an aide or other individual who can provide care. Please select your seats in advance to allow this.

  For those passengers who needs service dog please check For those passengers who needs service dog.

  Difficulties in Walking

  Please inform us if any of the following apply

  • You are able to walk but have difficulties climbing or descending stairs
  • You are able to walk but are unable to climb or descend stairs
  • You cannot walk (you require a wheelchair on board the aircraft)

  Information about your Own Wheelchair

  Passengers who intend to bring their own wheelchair are asked to inform us of the following.

  • The type of wheelchair (electric or manual)
  • If electric, whether the battery can be removed
  • If electric, what type of battery is used
  • If the wheelchair can be folded
  • The wheelchair’s size (height, width, depth, weight)

  Prior Selection of Seats

  We recommend passengers who intend to use wheelchair select their seats in advance. However, please understand that this service requires an extra fee.
  Passengers who have difficulties caring for themselves must select a seat next to an aide or other individual who can provide care.

• Passengers with Hearing Impairments
  

  Passengers with hearing impairments are asked to confirm the following details with our contact center in advance.

  If you need to use the communication board to communicate with, please contact the crew.

  Presence of an Aide or Service Dog

  Our ground staff and cabin crew cannot assist passengers with personal care needs (assistance with eating, going to the lavatory, etc.) Passengers who have difficulties caring for themselves must be seated next to an aide or other individual who can provide care. Please select your seats in advance to allow this.

  For those passengers who needs listening dog please check For those passengers who needs service dog.

• Passengers with Vision Impairments
  

  Passengers with vision impairments are asked to confirm the following details with our contact center in advance.

  Presence of an Aide or Service Dog

  Our ground staff and cabin crew cannot assist passengers with personal care needs (assistance with eating, going to the lavatory, etc.) Passengers who have difficulties caring for themselves must be seated next to an aide or other individual who can provide care. Please select your seats in advance to allow this.

  For those passengers who needs guide dog please check For those passengers who needs service dog.

• Passengers with Intellectual/Developmental Disabilities
  

  Passengers with intellectual or developmental disabilities are asked to confirm the following details with our contact center in advance.

  Presence of an Aide

  Our ground staff and cabin crew cannot assist passengers with personal care needs (assistance with eating, going to the lavatory, etc.) Passengers who have difficulties caring for themselves must be seated next to an aide or other individual who can provide care. Please select your seats in advance to allow this.

• Customers who needs medical attention (sickness/injury/carrying medical equipment)
  

  If you are sick or injured or if you bring medical equipment on board or if there is a possibility of a sudden change in your physical condition during the flight then please inform the following information to contact center in advance.

  (e.g.) I have an epileptic seizure.

  Presence of an Aide

  Our ground staff and cabin crew cannot assist passengers with personal care needs (assistance with eating, going to the lavatory, etc.) Passengers who have difficulties caring for themselves must be seated next to an aide or other individual who can provide care. Please select your seats in advance to allow this.

  Submission of a Medical Information Form

  Please submit a Medical Information Form (questionnaire) to inquire about the condition of illness or injury and the type of medical device.Please submit this check sheet to the contact center by e-mail (at least 48 hours before boarding) in advance and bring it with you on the day of boarding.Please prepare the medical certificate within 14 days including the boarding date.

  MEDICAL INFORMATION FORM
  Medical certification

  File size: 504KB

  Detailed information on medical equipment (CPAP) for sleep apnea syndrome (SAS) (only for those who bring it in)

  Please inform to the contact center about manufacturer/product name/model number/battery information because it is necessary to check the availability of the in-flight carry-on/use. We would appreciate it if you could let us inform before your departure.

  • * Please be aware that ZIPAIR does not allow oxygen cylinders and stretchers to be carried onboard.
  • * Our contact center will attempt to confirm whether you will be able to board but cannot make firm guarantees. Our ground staff at the airport will make final decisions regarding boarding.

• Pregnant passengers
  

  Pregnant passengers are asked to confirm the following details with our contact center in advance.

  Planned delivery day

  If it is within 28 days including the due date, you need to submit a Medical Information Form (questionnaire).If the scheduled date is not clear, those who are pregnant with twins or more or who have experienced premature birth must submit it even if it does not fall within 28 days, including the due date.Please submit this check sheet to the contact center by email 48 hours before boarding and bring it with you on the day of boarding.Please prepare the medical certificate within 14 days including the boarding date.

  MEDICAL INFORMATION FORM
  Medical certification

  File size: 504KB

• For those passengers who needs service dog
  

  For passengers who needs service dog(guide dog, service dog, listening dog) will be free to bring the animal in flight. Please tell us when you do the reservation.

  For all flights depart or arrive in the US, service dogs(guide dog, service dog, listening dog) except for those deisable passengers. Service dog(phychiatric service dog, alert dog), which meet the conditions are also able to bring in flight. Please contact us 48 hours before your departure and present the necessary doucuments.

  US DOT Form

  File size: 120KB

  If the flight time is longer then 8 hours, it is necessary to present the following documents(toilet training certificate).

  US DOT Form
  (Only for flights over 8 hours)

  File size: 97KB

  • *Service dogs have to be trained to help those passengers who need assistance. And also when you are at the airport or in flight please hold your dogs with responsibility. On the day of your departure we will check the service dog's behavior. If it may interfering safety operation we may not let you bring your service dog in flight.

• Use of Two Seats (any customer who cannot comfortably fit within one seat with the armrests in the down position)
  

  Applicable customers cannot make reservations on the website. Please contact the Contact Center. Regarding the taxes,fees, etc, customers needs to purchase fares for the number of seats he/she would like to avail excluding the taxes.