Help center

FAQ

Inquiries

Business hours

10:00am to 7:00pm (Japan time)

Online Chat Inquiries

Inquiries can be made via our AI chatbot or staff. Our AI chatbot is available 24 hours a day, but staff are only available between 10:00 - 19:00 (Japan time).

Please start conversation with clicking Speech Bubble in the bottom right of the screen.

Inquiries via Email

For general inquiries, reservations, response for a late or cancelled flight, opinions, requests etc., please inquire using the inquiry form.

Please check the domain settings so that you can receive mail from "contact.en@zipair.net". In addition, if the mail does not reach, your registered whether and if there is any mistake in the e-mail address, if Please make sure have not been distributed to the junk mail folder.

To inquiry form