Help center

FAQ

Inquiries

Business hours

00:00 - 19:00 (Japan time)

Online Chat Inquiries

Inquiries can be made via our AI chatbot or staff. Our AI chatbot is available 24 hours a day, but staff are only available between 00:00 - 19:00 (Japan time).

Please start the conversation with the click of Speech Bubble in the bottom right of the screen.

Inquiries via Email

For general inquiries, reservations, response for a late or canceled flight, opinions, requests, etc., please inquire using the inquiry form.

Please check the domain settings so that you can receive email from "contact.en@zipair.net". In addition, the email does not reach you when you are not registered and if there is any mistake in the email address, please make sure you have no distribution of such emails to the junk folder.

To inquiry form