Special services

Pregnant passengers cannot travel if the expected due date is within 14days.
For pregnant passengers who will be boarding within 28 days of giving birth, including the due date, please contact our contact center as you will require a medical information form.

Please see details Special Assistance Passengers.

Passengers using wheelchairs need to contact in advance at the contact center.
Please see details Special Assistance Passengers.

Please come to check-in counter at least two hours before boarding time.

You can check the following page for Boarding Process.
https://www.zipair.net/en/boarding/flow

You can check the following page for Checkin.
https://www.zipair.net/en/boarding/checkin

For passengers who needs service dog(guide dog, service dog, listening dog) will be free to bring the animal in flight. Please tell us when you do the reservation.

For details, see the page below.
https://www.zipair.net/en/boarding/support

For all flights depart or arrive in the US, service dogs(guide dog, service dog, listening dog) except for those deisable passengers. Service dog(phychiatric service dog, alert dog), which meet the conditions are also able to bring in flight. Please contact us 48 hours before your departure and present the necessary doucuments.

For details, see the page below.
https://www.zipair.net/en/boarding/support