Boarding Process
Information required for travel
As the entry and exit regulations of various countries will change, passengers must go to Ministry of Foreign Affairs Overseas Safety Homepage or contact embassies, consulates and quarantine authorities in each country for relevant information.
If you are unable to enter the destination, the passenger will bear all expenses including flight tickets. Regarding the flight time back, you may be forced to stay for a few days or longer. Please make sure that you have enough stay expenses when you leave.Transfer
ZIPAIR does not provide transfer services.
If youwould like to transfer, you must go through immigration check upon arrival, pick up your checked baggages, and go through a tax officer's inspection. You may be required to provide relevant information for entering the country of transit. If you cannot provide it, your boarding will be refused. Please prepare the information in advance.- By one hour before departure (only for those who are not avaliable for auto check-in)
At ZIPAIR, automatic check-in will take place 24 hours before departure. However, passengers inapplicable for automatic check-in should come to the airport counter at least 1 hour before departing and complete check-in procedures. If you do not complete check-in procedures before the closing time, you will be unable to board.
- * An automatic check-in machine is also available, but passengers who have received an e-mail notifying them of check-in errors are asked to come to the counter instead.
- * Passengers requiring special assistance should arrive at the Check-in Counter 2 hours before departure.
Required Items
- Travel itinerary
- Either as a print-out or in a digital format.
- Passport and other travel documents
- Requirements relating to your passport’s period of validity, as well as visa requirements, will differ depending on your destination. Passengers are responsible for organizing any necessary travel documents prior to departure. You may not be allowed to board the aircraft if you do not meet the entry requirements of your destination. ZIPAIR has no responsibility of any required travel documents.
- One hour before the departure time
Passengers with checked-in baggages are asked to deposit them at the Check-in Counter or automatic check-in machine at least one hour before the departure time. You will not be able to check-in any baggages if you past this cut-off time.
Extra fees are required for check-in baggages. Security inspections are often crowded, so please ensure you arrive with plenty of time.
Passengers who have used the automatic check-in and who do not have any check-in baggages are able to proceed the security inspection area directly with the following items:Required Items
- Ticket
- Either as a print-out or in a digital format.
- Passport and other travel documents
- Requirements relating to your passport’s period of validity, as well as visa requirements, will differ depending on your destination. Passengers are responsible for organizing any necessary travel documents prior to departure. You may not be allowed to board the aircraft if you do not meet the entry requirements of your destination. ZIPAIR will not bear any responsibility regarding required travel documents
You will need to present the immigration officer with your ticket, passport, and any other travel documents that you showed at security.
- By 30 minutes before departure
Please ensure you arrive at the boarding gate at least 30 minutes before the departure time. You may not be able to board if you arrive after this time.
You will also be required to present the following:Required Items
- Ticket
- Either as a print-out or in a digital format.
- Passport and other travel documents
- Requirements relating to your passport’s period of validity, as well as visa requirements, will differ depending on your destination. Passengers are responsible for organizing any necessary travel documents prior to departure. You may not be allowed to board the aircraft if you do not meet the entry requirements of your destination. ZIPAIR will not bear any responsibility regarding required travel documents
Please refer to Precautions Onboard for restrictred items inside the aircraft.
