Precautions Onboard

At ZIPAIR, we consider the safety of our customers as our top priority, and therefore we are posting the following important safety information.

This information is intended to ensure your safety during your flight, and will be provided through in-flight announcements, crew demonstrations, and safety guides for you to review before boarding and during your flight.

Evacuating while carrying baggage or wearing high heels can impede your exit and that of other passengers. It may also lead to injuries or damage to the evacuation slide, rendering it unusable.During an emergency evacuation, please follow the cabin crew's instructions. Ensure you remove your high heels and leave your baggage behind.

In case of that an emergency evacuation necessary, the cabin crew will have a procedure in place to recruit assistance for the evacuation. In order to help passengers exit the aircraft as quickly as possible, we ask passengers sitting in emergency exit seats (*) and passengers who have received a direct request for assistance from cabin crew to cooperate in providing assistance.

At emergency exits equipped with escape slides, please do the following:

・Restrict other customers until the emergency exit is fully opened.

・After the escape slide is deployed, you must help other customers escape.

・Encourage other evacuating passengers to stay away from the aircraft.

Escape slides are designed to ensure the safety of passengers' lives in the event of a fire or other emergency, and are designed with the highest priority given to allowing passengers to escape quickly. Adopting an appropriate evacuation posture and cooperating with helpers during the evacuation slide will reduce injuries.

While descending the escape slide, ensure your upper body is raised to see where you'll land.

At the bottom of the slide, a helper should be positioned to grasp your arm and assist in getting you safely off the slide.

The assistant should instruct passengers who slip down the slide to move further away from the slide to prevent any potential obstruction.

※1) Emergency Exit Seat Restrictions:

To comply with a directive from the Ministry of Land, Infrastructure, Transport and Tourism, and to prioritize customer safety, only passengers meeting the following criteria may occupy emergency exit seats 46ABC and 46HJK.

1. Those who can communicate in Japanese or English

2. Passenger must be at least 15 years of age or older (passengers younger than 15 years of are not eligible)

3.The passenger does not require assistance from an accompanying person or from the cabin crew when boarding.

4.The passenger must be capable of opening or closing the aircraft door and of assisting others to escape in an emergency.

5.The passenger must be capable of understanding escape procedures and crew members’ instructions and also communicating these instructions verbally to other passengers.

6. The passenger does not require assistance from an accompanying person during an emergency escape※2

7. The individual must agree to assist others to escape in an emergency.

8. Passenger who is not pregnant

Passengers who do not meet the criteria specified in items 1 to 8 above will need to change their seats even if they have already reserved their seats in advance.

Passengers seated in emergency exit seats are kindly asked to be prepared to assist under the direction of a flight attendant in the unlikely event of an emergency evacuation.

Please be aware that it is not permitted to place baggage at your feet or on your lap during takeoff and landing. Thank you for your cooperation.

※2) Passengers under the age of 15 and their accompanying passengers cannot be assigned to emergency row seats.

The following measures may be taken as required to ensure the safety, security, and comfort of other passengers and cabin crew.

• Refusal of sales of alcohol, confiscation of any remaining alcohol
• Restrictions on behavior on board, use of physical restraints
• Upon disembarking
• Report/cooperation from police authorities, etc.

Passengers seated in the emergency exit rows must not have baggage/bulky items on their knees or on top of their feet during takeoff and landing.

Please check the Use of electronic devices on board.

The aircraft cannot depart until all the passengers are seated.
Upon entering the aircraft, please be seated as quickly as possible and fasten your seatbelt.
Prior to boarding, please use the lavatory and organize any items you will need on the aircraft.

When taking photos/filming inside the aircraft and around the airport, please ensure you do not obstruct or cause inconvenience to other passengers.
Due to issues surrounding publicity rights/privacy, please do not film or take photos of ground or cabin crew without permission.

In general rule, you can’t drink alcoholic beverages that you bring.

Please ensure you download any videos/music you wish to use onboard prior to boarding.

Passengers are able to use their own terminals to order & purchase all in-flight sales.
Please note that the only payment methods accepted are credit cards (Visa, Mastercard, JCB, American Express, Diners Club, Discover). Please note that we do not accept cash. Thank you for your understanding.