Check-In
ZIPAIR offers the following check-in options :
1.Auto Check-in
※Due to strengthening of precautionary measures against COVID-19, we request all customers to kindly check in at the check-in counters available at the airport.
Passengers who have purchased a ticket 24 hours prior to departure will be automatically checked in by our systems the day before departure. After the automatic check-in has been completed, your ticket will be sent to your registered email address. Please present this to our staff before boarding.
Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour before the departure time. This applies even if you have been automatically checked in. You will not be able to check-in baggage past the cut-off time.
Please note that the passengers for whom the following applies will not be automatically checked-in, even if they have purchased a ticket 24 hours prior to the departure. A notification informing you that automatic check-in could not be completed will be sent via email. Please check the content and perform a manual check-in at the airport counter.
Passengers who have purchased a ticket at the contact center
Passport confirmation and dangerous items check will need to be performed at the check-in counter.
Passengers that require special assistance
Confirmation is required at the check-in counter
Passengers who the ground staff need to speak directly
Passengers with errors in their passport information
Passports will need to be checked at the check-in counter
2.Automatic Check-In Machines
Customers who have purchased a ticket less than 24 hours prior to departure can use the automatic check-in machines.
Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour prior to departure. You will not be able to check-in baggage past the cut-off time.* Available services may differ depending on the airport facilities.
3.Airport Counter Check-In
Passengers who are not able to use the automatic check-in must come to the check-in counter at least one hour prior to departure. You will not be able to board your flight if you arrive past this time.
* Passengers requiring special assistance should arrive at the check-in counter two hours prior to departure.
Other information on how to board and required documents/items can be found in Boarding Your Flight option.
