Check-In

*Currently all flights are excluded due to stricter immigration conditions in each country due to the influence of COVID-19. Please complete the procedure at the airport on the day of departure.

Passengers who have purchased a ticket 24 hours prior to departure will be automatically checked in by our systems the day before departure. After the automatic check-in has been completed, your ticket will be sent to your registered email address. Please present this to our staff before boarding.

Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour before the departure time. This applies even if you have been automatically checked in. You will not be able to check-in baggage past the cut-off time.

However, passenger who falls under following conditions will not be able to check in automatically even if they purchase tickets 24 hours before departure. We will send you an email informing you about auto check-in error, so please check it and complete the procedure at the airport on the day of departure.

• Passengers who have purchased a ticket at the contact center

  Passport confirmation and dangerous items check will need to be performed at the check-in counter.

• Passengers that require special assistance

  Confirmation is required at the check-in counter

• Passengers who the ground staff need to speak directly

• Passengers with errors in their passport information

  Passports will need to be checked at the check-in counter

You can use the automatic check-in machine/KIOSK on some flights departing from Narita Airport. Please contact ZIPAIR ground staff on the day of departure in order to check which flights can use automatic-check-in machine/KIOSK.

Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour prior to departure. You will not be able to check-in baggage past the cut-off time.

* Available services may differ depending on the airport facilities.

Passengers who are not able to use the automatic check-in must come to the check-in counter at least one hour prior to departure. You will not be able to board your flight if you arrive past this time.

* Passengers requiring special assistance should arrive at the check-in counter 2 hours prior to departure.

Other information on how to board and required documents/items can be found in Boarding Your Flight option.