Check-In

ZIPAIR offers the following check-in options :

1.Airport Counter Check-In

Passengers who are not eligible for mobile check-in will need to complete check-in at Airport Counters between 3 hours to 1 hour before boarding. You unable board after the deadline.

* Depending on the number of passengers, boarding procedures may start earlier than planned..

* Passengers requiring special assistance should arrive at the check-in counter 2 hours prior to departure.

Other information on how to board and required documents/items can be found in Boarding Your Flight option.

Boarding Process

2.Automatic Check-In Machines

You can use the automatic check-in machine/KIOSK on some flights departing from Narita Airport. Please contact ZIPAIR ground staff on the day of departure in order to check which flights can use automatic-check-in machine/KIOSK.

Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour prior to departure. You will not be able to check-in baggage past the cut-off time.

* Available services may differ depending on the airport facilities.

3.Mobile Check-In

You can check-in using your smartphone or tablet staring 24 hours before departure.Please do this from the mobile check-in information email or the reservation details screen.

*Please have your passport ready for passport verification.

Mobile check-in service is gradually starting on each route.

*If you have booked a route that is not eligible for this service, please complete the procedures at the airport on the day of your reservation.

Target route

  • Seoul Flight

    • From Narita
      Available
    • From Seoul
      Available

  • Manila Flight

    • From Narita
      Available
    • From Manila
      Not available

  • Bangkok Flight

    • From Narita
      Available
    • From Bangkok
      Available

  • Singapore Flight

    • From Narita
      Available
    • From Singapore
      Not available

  • Honolulu Flight

    • From Narita
      Not available
    • From Honolulu
      Not available

  • Vancouver Flight

    • From Narita
      Available
    • From Vancouver
      Available

  • San Francisco Flight

    • From Narita
      Not available
    • From San Francisco
      Not available

  • San Jose Flight

    • From Narita
      Not available
    • From San Jose
      Not available

  • Los Angeles Flight

    • From Narita
      Not available
    • From Los Angeles
      Not available

  • Houston Flight

    • From Narita
      Not available
    • From Houston
      Not available