Check-In
ZIPAIR offers the following check-in options
1.Auto Check-in
※Due to strengthening of precautionary measures against Covid-19, we ask that all customers please check in at the check in counters available at the airport.
Passengers who have purchased a ticket 24 hours prior to departure will be automatically checked-in by our systems the day before departure. After the automatic check-in has been completed, your ticket will be sent to your registered email address. Please present this to our staff before boarding.
Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour before the departure time. This applies even if you have been automatically checked-in. You will not be able to check-in baggage past the cut-off time.
Please note that passengers for which the following applies will not be automatically checked-in, even if they have purchased a ticket 24 hours prior to departure. A notification informing you that automatic check-in could not be completed will be sent via email. Please check the content and perform a manual check-in at the airport counter.
Passengers who have purchased a ticket via the contact center
a passport confirmation and check for dangerous items will need to be performed at the counter
Passengers that require special assistance
confirmation is required at the counter
Passengers who the ground staff need to speak directly
Passengers with errors in their passport information
passports will need to be checked at the counter
2.Automatic Check-In Machines
Customers who have purchased a ticket less than 24 hours prior to departure can use the automatic check-in machines.
Passengers with checked-in baggage are asked to deposit it at the check-in counter or automatic check-in machine at least one hour prior to departure. You will not be able to check-in baggage past the cut-off time.*Available services may differ depending on airport facilities.
3.Airport Counter Check-In
Passengers who are not able to use the automatic check-in must come to the Airport Counters at least one hour prior to departure. You will not be able to board your flight if you past this time.
*Passengers requiring special assistance should arrive at the check-in counter two hours prior to departure.
Other information on how to board and required documents/items can be found Boarding Your Flight.
