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Frequently asked questions
Can I change a flight after purchasing?
Please note that changes to your reservation cannot be accepted after purchase. For fare rules, please refer to the fare rules table.
How many pieces of baggage can I bring onto the aircraft?
You can bring up to two pieces of carrying on baggage within the specified size (first: 40 x 25 x 20 cm, second: 35 x 25 x 20 cm). Up to 7kg is free. If this is exceeded, an additional fee will be charged. (Maximum up to 12㎏) Overweight charge for carry-on baggage can be purchased at least 24 hours before the departure time. You cannot purchase overweight charge of carry-on baggage at the airport on the day of departure. If the weight over than restriction, please check in as checked baggage. Please see details [here](/service/baggage).
How many children that one adult can travel?
One adult passenger may accompany up to two children under the age of 6. However, if an infant under the age of 2 is included, one adult must accompany each infant. For information on age categories for reservations, please refer to [Reservations and Fares].
Please tell me the necessary travel documents and the status of immigration restrictions in each country.
Based on the travel information that you have regsitered at the time of making the registration, we will show you the status of your travel and the entry/exit conditions of departure and arrival stations. Hence, please check the reservation completed page and flight details page for details. Please note that you may be denied to board if you do not meet the requirements of your destination. Zipair is not responsible for your travel documents.
