Frequently Asked Questions



To switch the language, press the English button on the upper right.

Business hours


10:00 ~ 19:00 (Japan Standard Time)

English language support

24 hours

* Documents and conditions required for travel cannot be answered at the contact center. Departing passengers are requested to check the latest information at the government agency, embassy or consulate, health agency, etc. of the destination or transit point before traveling.

Online Chat Inquiries

Inquiries can be made via our AI chatbot or staff.

Please start the conversation with the click of Speech Bubble in the bottom right of the screen.

Inquiries via Email

To inquire by e-mail, please enter your name/ phone number and send it to the following.
Please contact us via the inquiry form for details regarding infants, wheelchairs, medical devices/ lost baggage /damaged baggage/mistaken baggage.

Please check the domain settings so that you can receive email from "". In addition, the email does not reach you when you are not registered and if there is any mistake in the email address, please make sure you have no distribution of such emails to the junk folder.

To inquiry form