You can book a flight between 360 days prior and up to 90 minutes before the departure date of each segment.
You cannot book a flight ticket if your passport is not valid and available. Please purchase your ticket after you receive your passport.
We encourage you to try changing your browser and deleting your browser history and cache. If you still experience problems, please send a screenshot of the error screen to our contact center at email@example.com.
You can't buy a ticket at the airport counter. Please complete the reservations procedures on our website.
Every passenger less than 15 years of age needs to be accompanied by an adult who is above 15 years old.
Please see details Regarding reservation/fares.
One adult passenger can travel with up to two children under 6 years old, but only up to one infant. It is not possible to book two children under 6 years old per adult via the website. In this case, please contact our contact center.
There is no restriction on the number of children over 7 years old if traveling with one adult passenger.
Passenger who are older than 7 years old can purchase a ZIP Full-Flat seat.
ZIPAIR offers a service called ‘U6’, designed to allow passengers with children to enjoy a more pleasant experience onboard.
This services has the following benefits.
- 1. Cheaper U6 Standard fares are provided for children 6 years and younger
- 2. Seats will be provided for all passengers, including those younger than two years
- 3. Seats will be provided together, free of charge
Please see details U6 Fare.
Reservations must be made 90 minutes before departure for children seven years old and over, 24 hours before for children 2 to 6 years old, and 48 hours before for infants 0 to 1-year-old.
If you wish to change or cancel your reservation after purchasing, a penalty charge will be charged based on the fare rules.
You can cancel the one way, but after the purchase, a penalty charge will be charged based on the fare rules.
The procedure is possible from the page of "Manage Booking" on our company internet site.
*If you are logged in, you can proceed from the “List of reserved flights”.
Please check below for details regarding changes and cancellation rules.
Please check the domain settings so that you can receive mail from "firstname.lastname@example.org". In addition, if the mail does not reach, your registered whether and if there is any mistake in the e-mail address, if Please make sure have not been distributed to the junk mail folder.
You can reservations up to 9 people at once.
It is listed in the itinerary we send to your registered email address. You can also check it on the page of "Manage Booking" on our internet site. *If you are logged in, you can proceed from the “List of reserved flights”.
You can download it from the page of "Manage Booking" on our internet site. If you change the language setting on the page "Select Language", you can download the itinerary in English as well. *If you are logged in, you can proceed from the “List of reserved flights”.
ZIPAIR does not accept post payment. You can select Credit Card (Includng Debit Card/ and Prepaid Card), Convenience store or Bank/Online Bank Payment.
Please see details Regarding payment.
We recommend that you use your own credit card. ZIPAIR is not responsible for any payment problems that may occur if you use another credit card.
Visa, Mastercard and JCB credit, debit and prepaid cards are accepted.
*Please note that it is not able to use bearer prepaid cards.
Please check below for details regarding payment.
Please be aware that you will not be able to complete your purchase if there is not enough balance remaining on your debit card or prepaid card.
If you have contacted your credit card company and are unable to resolve the problem, please send a screenshot of the error screen to email@example.com.
If you pay at a convenience store, it will take about 1 to 3 hours for the reservations Complete email to arrive. If you have not received your email after a few hours of payment, please verify that your registered email address is correct and that email has not been distributed to junk mail folder.
If you have any questions, please contact our contact center.