Ancillary services

Passengers can make a seat reservation by purchasing the desired seats during their booking or up until 24 hours before flight departure. Please note Auto Seat Assignment works automatically within 24 Hours of flight departure and desired seats cannot be selected afterwards.

ZIPAIR does not have any bassinet service available. For infants, we have Baby Safety Seat according to the weight/height of your baby. If your baby is above 9kg, you can book and assign a seat via the website, but if your baby is less than 9kg, please call the contact center.

Please see details Regarding seating.

ZIPAIR has baby safety seats for infants. Hence, your own child seats will not be allowed. But if your baby is less than 9kg, we have to check detail directly so please call to contact center.
However, you can bring your stroller in check-in baggage.

You can bring up to two pieces of carrying on baggage within the specified size (first: 40 x 25 x 20 cm, second: 35 x 25 x 20 cm).
Up to 7kg is free. If this is exceeded, an additional fee will be charged. (Maximum up to 12㎏)

Please see details Regarding baggage.

If you have a musical instrument which exceeds our cabin baggage dimensions, you will need to check it in as check in baggage. ZIPAIR do not provide seats for musical instruments

ZIPAIR allows up to five pieces of the checked-in bag as charge.
The baggage must be within the specified size (sum of three sides no greater than 203 mm).
There are three type of check-in baggage ancillaries:
・ Up to 14kg (30lb)
・ Up to 23kg (50lb)
・ Up to 32kg (70lb)

Please see details Regarding baggage.

If your baggage exceeeds the weight allowance, you will be required to pay the difference in price at the airport counter (credit cards only). An extra handling fee will also apply.

you will be asked to pay an checked baggage fee for each piece.
For example, if you purchase theCheck-In Baggage Fee (one, up to 23kg) and the Check-In Baggage Fee (one, up to 32kg), you can check in up to 1 piece of baggage up to 23 kg and 1 piece of baggage up to 32 kg, for a total of 2 pieces.

Please check below for details regarding Baggage.
https://www.zipair.net/en/service/baggage

You can add it from the page of "Manage Booking" on the our internet site.
There is a handling fee to add checked baggage at the airport counter.
*If you are logged in, you can proceed from the “List of reserved flights”.

Please contact our contact center.

You cannot modify the meal, but you can request for a new one by paying the price for a new in-flight meal.

We cannot process the refund for in-flight meal. All in-flight meals are non-refundable.

It depends on the kind of in-flight meals and route.
Please see details Inflight Meals.

The difference is only with or without the ZIPAIR original bag.
Amenity B includes the ZIPAIR original bag.

Please see details Amenities.

You can purchase a service package only during a new booking via the website or contact center up until 48 hours before departure.

During the booking process, you can select items in each category which are included in the service package. If you want to change item which are not included in service package, you will have to purchase it a la carte.

After you purchased the service package, it cannot be changed.
If you want to change a service package, you have to re-purchase it as an a la carte item.

You can add it from the page of "Manage Booking" on the our internet site.
*If you are logged in, you can proceed from the “List of reserved flights”.

If you have purchased a round-trip ticket, after the first segment of the itinerary has started, optional services can only be added to the return flight at the Contact Center. If you would like to add optional services to your return flight, please contact our Contact Center. (In this case, no Contact Center handling fee will be charged.)